StiffMap Support

Last updated: 16 September 2026

Getting in touch

Email support@stiffmap.app. Say which phone you use and roughly what you were doing, and we will reply as soon as we can. There is no account to look up, so please do not send your log; it never leaves your device and we cannot see it.

Common questions

Where is my data stored?

On your phone, in StiffMap's own storage. Nothing is uploaded. Deleting the app deletes your log.

I got a new phone. Where did my logs go?

They stayed on the old one. StiffMap has no account or cloud sync, so a log cannot follow you between devices. Pro can: tap Restore purchases under You on the new phone.

How does the stiffness clock work?

Each area counts up from the moment it last moved. Inside your work hours, that is the start of the day or the last movement break you finished for that area, whichever is later. Logging how an area feels adjusts the clock: "Loose" sets it back about half an hour, "Locked" to six hours. Outside work hours, and on days you have not marked as working days, nothing is counted unless you take a break.

My break reminder never arrived.

Check, in this order: reminders are switched on under You; notifications are allowed for StiffMap in your phone's Settings; today is one of your working days and the time is inside your work hours; Focus or Do Not Disturb is not silencing the app. Reminders only ever fire inside the hours you set.

How do I delete everything?

Delete the app. There is no copy anywhere else.

How do I cancel StiffMap Pro Monthly?

In your Apple or Google account, not in the app. On iPhone: Settings, your name, Subscriptions. On Android: Play Store, profile, Payments and subscriptions. Cancelling stops the next charge; the current month runs to its end.

I bought Lifetime. Is there anything to cancel?

No. It is a single payment and never renews.

I want a refund.

Refunds are issued by Apple or Google under their own policies. Apple: reportaproblem.apple.com. Google: the order in your Play Store account. We cannot refund a store purchase ourselves.

I restored my purchase and Pro is still locked.

Make sure you are signed in to the same store account you bought with, then tap Restore purchases again. If the app says the plan is no longer active, the store reports the monthly plan has lapsed.

Is StiffMap medical advice?

No. It is a log with gentle suggestions. If something hurts, is numb or is getting worse, speak to a qualified professional.